Book Synopsis
Are you ready to turn the corner from order taker to performance consulting? Do you or your team have challenges interacting with clients. It does not matter whether they are paid by the same company or whether your clients are in another company, those we serve are clients indeed. Do you:
- Find personal interaction a challenge?
- Do you have a challenge with personal interaction and customer service?
Take your support from reacting on direct service requests to that of a performance consultant. It is not difficult with dedication!
Some people get it naturally. Others need a little guidance. Sometimes we just need a reminder. The ABCs of Customer Service is a quick read with a little reminder of how customers want to be treated. Share it with your customer facing teams and see if customer satisfaction numbers will rise.