The High Performing PSAP: Best Practices for NG9-1-1 Recording and Quality Assurance

Authored by public safety communications experts Dick Bucci and Patrick Botz, The High Performing PSAP will show you how to:

• Effectively handle Next Generation 9-1-1 communications
• Measure and improve employee quality and performance
• Improve the speed and accuracy of emergency response
• Do more with fewer resources by automating manual tasks
• Select and successfully implement the right technologies

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